Delivery Services

  • My delivery has arrived damaged, what should I do?

    Refuse the delivery and call contact our Customer Services department by telephone on +44 (0) 1276 405300 or by emailing [email protected] 

    If you accept delivery you must ensure you sign the Proof of Delivery (POD) as 'DAMAGED'  Please do not sign as 'unchecked' or any other such variation.

  • I have received an incorrect item / quantity. What should I do?

    Our Customer Services team will be able to deal with your issue, so please call +44 (0) 1276 405300 or email [email protected] for a speedy solution

  • Outside the UK?

    We can delivery all over the world please call +44 (0) 1276 405300 for more information on international deliveries

  • Can I collect my order in person?

    Yes, you can between the hours of 09:00 and 17:00 Monday to Friday at our head office located just off Junction 4 of the M3, please call to arrange now. +44 (0) 1276 405300

  • How do I track my order?

    Call us with your order or PO reference and we will tell you where your order is. Please call customer services on +44 (0) 1276 405300 or email [email protected]

  • How would I obtain a Proof of Delivery (POD) for my orders?

    You can obtain a Proof Of Delivery from Customer Services by calling +44 (0) 1276 405300 or emailing [email protected]

  • What time will my order arrive?

    This will depend on the service you have requested at the point of order:

    • Next day Delivery Service - up to 18:00
    • Pre-Noon Delivery Service - Up to 12:00 
    • Pre 10 am Delivery Service - up to 10:30
  • What delivery options do you offer?

    We offer a range of different delivery services with all standard domestic consignments sent using DPD. Our standard delivery service is Next Day. We also offer time deliveries and a same-day service.

    For more information please view our Delivery Information page or please call +44 (0) 1276 405300 for more information.

  • Can you deliver direct to my customer?

    Yes, we offer direct delivery services to all our customers. As part of this service, we also ship all direct orders as white label, and with your delivery note on requested.

Ordering from Cablenet

  • Where can I get a Cablenet catalogue?

    You can view and/or download our and E-catalogue here  - or request a hard copy by emailing [email protected] 

  • Do I have to pay VAT?

    VAT of 20% is added to orders made from the United Kingdom or other members of the European Union.

    If you are a company registered for VAT in an E.U. member country then you must give us a valid VAT number at the checkout to be exempt. This exemption does NOT apply to companies within the United Kingdom.

    If you have a Special Exemption (charitable research etc.. ), you must send a copy of the exemption for the attention of Credit Control to [email protected] 

    Orders from the USA and all other countries are VAT free.

  • When is the latest time I can place an order?

    We accept orders up to 5:00 pm Monday-Thursday and 4:30 pm on Fridays.

  • What happens if you don't stock the product I want?

    We are constantly expanding our product range but if you still can't find what you're looking for please call us on +44 (0) 1276 405300.

  • Who will take my order?

    All our registered customers are serviced by a dedicated account manager, who will take your order.

  • What happens if my Account Manager is unavailable?

    In the instance that your Account Manager is not available, you will be looked after by another member of our dedicated and highly trained team all of whom are fully qualified and experienced and can answer any questions you may have on your account or on our products.

  • How do I contact Cablenet?

    You can contact us via phone by calling +44 (0) 1276 405300 anytime between 8:45 am and 5:30 pm Monday to Friday. You will be greeted by our friendly Sales Team, giving you immediate access to the person who can help you with your enquiry. If you prefer you can email us at any time via [email protected] and we will respond as soon as possible within working hours. 


  • How quickly will a credit note be raised for returned items?

    How quickly will a credit note be raised for returned items?

    A credit note is generally generated within 2 days, of receipt of the returned goods

Using the Website

  • How accurate are the colours for the products on the website?

    Please note that the colours of the products you see on the website may vary slightly from the item you receive. Computer monitors are not calibrated equally, and we do our best to edit our photos to show the colours as accurately as possible.

  • Who maintains the Cablenet website?

    We have a dedicated web team at Cablenet that maintains all of the content and products on the Cablenet website. For all website support, you can reach the team on 01276 405300 or email [email protected]

  • What do I do if I have forgotton my password or username?

    If you can not remember your password to the Cablenet website you will need to go here. On this page you will be asked for your email address, fill this in and click submit. You will then be sent a link to reset your password.

    If you can not remember your username and account number along with your password you will need to call our customer service team on 01276 405300 or email [email protected] who will be able to assist you.

What additional Services do we offer?

  • What is your bespoke cable ordering service?

    We have an in-house production team who can manufacture bespoke cables. So if you need a non-stock cable please give your Account Manager a call on +44 (0) 1276 405300 or email [email protected]

Cablenet Ltd.
AGP House
2a Albany Park
Frimley Road
GU16 7PL